Placid Waters

Each painting on the website is an original, one-of-a-kind artwork. At this time, we do not offer prints or copies of any paintings.

Unfortunately, no. Currently and for the foreseeable future, the only products we sell are physical original Trese Judd paintings. This means we will not sell copies of original paintings, NFTs, or digital copies. If this ever changes, we will be sure to post something on the website shop page. Thank you so much for your patience.

No, the painting does not come with hanging hardware installed. This allows you the flexibility to choose the best hanging method for your space and ensures the artwork arrives in perfect condition without any damage from hardware during shipping.

Absolutely. We have taken and will continue to take all the proper steps to ensure a secure checkout process for our customers. Your security is of the utmost importance to us, and we believe in being completely honest and transparent with our customers.

Here Are the Steps We Take to Ensure A Secure Checkout Process:

1. Our store is hosted through WooCommerce, a well-known company with a secure and reliable payment gateway and processor. 
2. We have encrypted Trese Judd Art with SSL and HTTPS protocol (we are certified).
3. We comply with PCI, DSS, and GDPR standards and regulations.
4. We only ask our customers for relevant information.
5. We provide clear and transparent policies on shipping, returns, and refunds. We also provide clear policies on our terms and conditions and privacy policy pages.
6. We have included a CAPTCHA code verifier field in the checkout process.

Our Packaging Process

Packaging and shipping artwork can be a delicate process. It is important to us to ensure your painting arrives safely at your doorstep. For this reason, we take the following steps:

1. First, we wrap the artwork with acid-free paper. This ensures that corners and edges are properly covered.

2. We secure the wrapped art with bubble wrap. This provides an extra layer of cushioning.

3. We place the artwork inside a sturdy custom-sized cardboard box that is slightly larger than the artwork to allow for additional cushioning.

4. We fill empty spaces in the box with packing peanuts or air cushions to prevent shifting during transit.

5. We close and seal the box with heavy-duty packing tape, ensuring all seams are thoroughly secured.

6. We label the box with the proper shipping address, return address, and any fragile or handling instructions if applicable.

7. When a painting is priced at $500 or more, we cover the cost of shipping insurance.

8. We ship through UPS, USPS, or FedEx, each being a reliable company that we trust to get our packages where they need to go in a sufficient and timely manner.

9. We track the shipment to monitor its progress and ensure on-time delivery.

10. Finally, we will notify the recipient of the shipment’s expected delivery date and provide any relevant tracking information throughout the shipment process. We stay in communication with customers until we have been informed that the painting has arrived safely.

Yes, we do ship internationally! See our shipping policy below for additional information.

Trese Judd Art Shipping Policy

Our shipping policy is designed to ensure that every customer receives their painting(s) in a timely and professional manner. We use reputable shipping carriers, including UPS, USPS, and FedEx, to provide domestic and international shipping options.

We understand that waiting for your order to be shipped can be inconvenient. Currently, we process and ship all orders within 4 business days of receipt, unless otherwise stated. We are working on optimizing our supply chain to shorten our handling time.

However, for the time being, we do not have custom-sized boxes on-hand and available for each and every painting. Therefore, we need to order the custom-sized box and receive it before we can package and ship off your oder. We apologize for any inconvenience this may cause. Once we receive the box, we will package and ship off your order immediately.

We offer free standard domestic shipping on all orders over $100. Standard shipping typically takes 3-5 business days. If you prefer expedited or overnight shipping, we will pay for the cost of standard shipping for the specific painting purchased and just ask that you cover the remaining cost.

For international shipping, customers can choose between standard or expedited shipping. Customers should expect delivery within 5-7 business days (once shipped) for standard shipping and 2-3 business days (once shipped) for expedited shipping.

We aim to provide each customer with a positive shipping experience. If a package is lost or damaged during transit, we will assist with filing a claim or finding a solution.

Trese Judd Art Return Policy

We want you to be satisfied with your purchase. If for any reason, you are not happy with your painting, please follow the steps below to initiate a return:

1. • 1. Contact us within 14 days of receiving your painting to notify us that you wish to return it.

1. • 2. Provide us with photographic evidence of any damage to the painting or its packaging when delivered. We cannot accept these types of returns without this evidence.

1. • 3. Pack the painting in its original or similar packaging to ensure its protection during shipping.

1. • 4. Ship the painting back to us within 7 days of notifying us about the return.

Once we receive the returned painting and verify that it is in its original condition (except for a scenario where the painting was delivered damaged), we will issue a full refund to the original payment method within 7-10 business days.

Please note that while domestic shipping for all orders under $100 is free, the buyer is responsible for return shipping and handling fees. We cannot be held responsible for return packages that are lost or damaged in transit, so we recommend using a tracked and insured shipping service.

If you receive a damaged painting and wish to keep it, we can offer a partial refund based on the severity of the damage. Please contact us within 14 days of receiving the painting for more information.

If you have any questions or concerns about our return policy, please do not hesitate to contact us. Contact information can be found on the “Contact” page, which is in the main menu. We appreciate your business and want to ensure a positive experience for all of our customers.

Aftercare

To care for and clean an acrylic painting, you should avoid placing it in direct sunlight or humid areas. Dust and dirt can be removed by using a soft brush or a microfiber cloth. If the painting has accumulated dirt and grime, you can clean it by lightly dabbing the surface with a damp cloth. However, you should avoid using too much water or harsh chemicals, as these can damage the painting.

To remove any spots or stains, use a gentle cleaning solution specific for acrylic paintings. Always test the solution on a small section of the painting before using it on the entire surface. If the painting is framed, remove the frame periodically to ensure that the painting has not been affected by any environmental factors. By taking the necessary precautions, you can ensure your acrylic painting looks beautiful and vibrant for years to come.